1. Important System Information 2. Legislative Changes 3. General announcements

Latest Release

Please take note of the latest available software:

Sage X3 People V9 Patch9

Patch 9 is available. Below are some of the features that will be included in the patch. Release notes can be found
here
  • Annual PAYE Deductions Returns Report (GH-DT-0108)
  • Employer Annual Deductions Schedule Report (GH-DT-0108A)
  • Employee Annual Information Schedule Report (GH-DT-0108B)
  • BEE123 extracts
Sage Enterprise Management HR V12 2018 R1

Please see the release notes below:
South Africa Tax Year End Extract V9

Changes have been made to the South Africa Tax Year End Extract for Version 9 to accommodate the changes made by SARS. This extract will be used to submit the 2017/2018 Tax Year

Please click here to download the patches and the Year End Extract Guide.
Kindly apply the patch in the following order.
  1. Integrate the SCRIPTS file to the Reference folder only
  2. Integrate the TAXRUN-VIEWS to the South African Daughter Folder
  3. Integrate the TAXRUN-YEAREND-2018 to the South African Daughter Folder
Please email x3.support@sage.com for information on where to download the patches.

RSA Users

OID Submission Deadline and New Online Submission Portal

A notice was issued that the OID (Return of Earnings) submission for 2017/2018 deadline has been extended. The submission period is open from 1 April 2018 - 31 May 2018. Please click here to view the notice. The Department of Labour has also introduced a new online submission portal, namely CF-Filing, which will be open for submission from 1 April 2018.

Annual Reconciliation (EMP501) Submission Dates

Please note that according to Government Gazette No 41473, employers must submit their Annual Reconciliation (EMP501) Return on or before 31 May 2018. Click here to access the Gazette.

Latest e@syFile Employer Release

e@syFile Employer version 6.8.3 is now available. Click here to be directed to the SARS website for more information.

Road Freight industry

Please take note of the following wage increase and industry allowances for NBCRFLI, effective 1 March 2018.

Click here for more information on the wage increases.

Click here for more information on the industry allowances.

Minimum Wages for the Farm and Forestry Sector

Please see the minimum wage amendments for the Farm and Forestry Sector effective 1 March 2018.
Click here for more information.

Skills Submission

The annual WSP/ATR submission deadline is 30 April 2018.

Non-RSA Users

Namibia Budget Speech 2018/2019

Namibia’s budget speech was held on 7 March 2018. Click here to view the proposed changes. Please note that these changes are not in effect yet and no effective date has been made available. Once we receive confirmation, these changes will be implemented on the system and communication will be sent out.

Namibia VET Levy Change

Previously the Namibia Training Authority excluded statutory employer contributions from the VET levy remuneration. They have now clarified that statutory employer contributions (for example the Social Security contribution) must be included in the VET Levy remuneration.

Changes were made to the Namibia pay plan for VET Levy changes.
  • V9 Development Patch and Release notes can be found here
  • V12 Development Patch and Release notes can be found here
Lesotho Tax Changes

Lesotho tax changes for the 2018/2019 tax year.
  • V9 Development Patch and Release notes can be found here
  • V12 Development Patch and Release notes can be found here
These changes are effective 1 April 2018.

NPS Scoring

Sage is passionate about their Customers. We regularly run surveys to establish if customers are happy. Find more information here on how the scoring on these surveys work.

Issue Numbers

The support team are implementing a CRM system that will allocate a unique Issue number to all emails received.
  • All emails received will be allocated a unique issue number
  • To keep track of your query, ensure that your issue number is always in the subject of the email
  • If you have a new query, please do not reply on the old issue number, send a new email.

Support Webinar

Register below if you want to attend any of our upcoming webinars:
  • Tax Year End Submission, 10 May 2018, 14:30.


  • Training

    Our Product Training schedules are available to view and download on our Training Hub. Please use this to plan your payroll training for the 2nd quarter of the year. Our classroom training is facilitated by experts and will ensure that you gain the knowledge required to use your system to its full potential. View all our available training courses here.

    Annual Tax Seminar

    This year is the 20th edition of the must-attend annual Payroll Tax Seminar by Rob Cooper. This seminar details the final changes of the employment laws that will affect your payroll from March 2018 and has quickly become the most important date on your payroll calendar.

    Who should attend:
    • Payroll Managers
    • Payroll Administrators
    • Tax advisors/ practitioners
    • Accounting firms providing personal tax services
    • Business Partners
    • HR Managers in charge of Payroll services
    • HR officers assisting with payroll queries


    Click here to book your seat now.

    Telephone Selection Process

    For assistance with the different selections when you are phoning Sage, please follow this guideline

Operating Hours

Monday to Thursday: 07h00 – 17h00
Fridays: 07h00 – 16h00
We are closed on all RSA Public Holidays.

Contact Details

Support: X3.support@sage.com
Annual Licence fees: renewals@sage.com
Credit Control: credit.control.shp@sage.com
Sales: sales.vip@sage.com
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